We believe customer satisfaction is crucial to our success and we endeavor to make your shopping experience with us as enjoyable as possible.
We strongly suggest you read all instructional manuals first before initial use of the product. Should you have any questions regarding the use of certain products, please do not hesitate to call us, although we suggest the manufacturer be contacted first. Our contact number is +852 23740739.

Our Hours of Operation are as follows:
Monday to Friday: 10:00am - 6:30pm GMT+08:00

Should any products be defective upon arrival due to the fault of the manufacturer, we suggest the manufacturer be contacted directly for the fastest way to resolve the issue. If however they are unable to help you, we'd be happy to assist you with the claim through our local agents. Simply send the defective unit back to us at the following address:

1906, Max Trade Centre,
23 Lok Hop St,
San Po Kong, KLN,
Hong Kong.

Our customer service email is info@precisionrc.com

Back Order Items While we maintain substantial inventory, we cannot rule out the possibility of items being listed on our website but proves to be unavailable due to human errors, item defects spotted by our staff, etc. Should your order possess any items proves to be unavailable, we'd be happy to provide a refund or exchange for the unavailable item or full refund if you choose not to continue with the entire order.

Refunds and exchanges are given out for incorrectly sent items or items on backorder, unfortunately we cannot provide refund or exchange for items incorrectly purchased.

Please note that used product or products damaged by incorrect handling would not be accepted for exchange. Refunds will be given at the discretion of the Company Management